Manage agents & channels
Track agent availability with away states
644 Views•Oct 9, 2026•KnowledgeSet your business hours
1120 Views•Oct 9, 2026•KnowledgeEdit channel settings
810 Views•Oct 9, 2026•KnowledgeCustomize message routing
1325 Views•Oct 9, 2026•KnowledgeMonitor agent performance in real time
1184 Views•Oct 9, 2026•KnowledgeGive agents access to real-time insights
1046 Views•Oct 9, 2026•KnowledgeManage team settings and assignments
1522 Views•Oct 9, 2026•KnowledgeUse queries to listen to X conversations
96 Views•Oct 9, 2026•Knowledge
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